Sample-related questions, report disputes, or new-account inquiries — here's how to reach us.
Charter Bioanalytics, LLC
1842 Cerrillos Road, Suite 200
Santa Fe, New Mexico 87505
United States
| Monday – Friday | 8:00 AM – 5:00 PM MT |
| Saturday – Sunday | Closed |
| Sample receiving cutoff | 3:00 PM MT for same-day log-in |
| Federal holidays | Closed |
| General inquiries & submissions | hello@ |
| Report support & quality disputes | support@ |
| Press & media | press@ |
Wholesale and volume inquiries, privacy questions, and legal questions all route through hello@ or support@ — we'll forward to the right person inside Charter.
(505) 555-0142
Available during posted business hours. Voicemail available 24/7 — calls returned within one business day.
Have your Verify ID ready when contacting support — it speeds up lookup significantly. If you can't find your Verify ID, the original submission email contains it.